Last Updated: 09-May-2026
1. INTRODUCTION
1.1 This Cancellation, Return, and Refund Policy (“Policy”) governs cancellation, return, and refund terms applicable to services provided by “DigiServe Business Services” also known as “DSBS” (“Company”, “We”, “Us”, “Our”).
1.2 By using our services or making payment, you (“User”, “Client”, “You”) agree to this Policy.
2. NATURE OF SERVICES AND RETURN APPLICABILITY
2.1 The Company provides consultancy and facilitation services related to business registrations, licenses, certifications, and regulatory approvals.
2.2 All services are intangible in nature and do not involve delivery of physical goods.
2.3 Accordingly:
• Services cannot be “returned” once initiated
• No physical return process is applicable
2.4 Where digital deliverables (such as drafts or application documents) are provided:
• They may be subject to reasonable revisions where applicable
• They are not eligible for return once delivered
3. DEFINITIONS
3.1 Service means consultancy, documentation, and application assistance services.
3.2 Service Initiation means commencement of service as defined in Clause 4.
3.3 Client means any user availing services.
3.4 Refund means return of eligible fees in accordance with this Policy.
3.5 Cancellation means request by the Client to discontinue services.
3.6 Return refers to reversal of delivered goods or outputs, which is not applicable to services.
3.7 Government Fees means statutory charges payable to government authorities.
3.8 Third-Party Fees means fees paid to external service providers.
4. DEFINITION OF SERVICE INITIATION
Service shall be deemed initiated upon occurrence of any of the following:
• Assignment of service or case
• Initial consultation or onboarding
• Review or verification of documents
• Request for additional information or documents
• Preparation of drafts or applications
• Submission of application on any platform
• Use of OTP or authorization for processing
• Once initiated, the service is considered in progress and resources are allocated.
5. CANCELLATION BY CLIENT
5.1 Before Service Initiation
Cancellation is permitted before Service Initiation, subject to:
• Deduction of payment gateway charges
• Deduction of administrative or processing fees
5.2 After Service Initiation
• Cancellation may be restricted once Service Initiation occurs
• Refund is not guaranteed after initiation
• Any refund, if applicable, shall be determined based on Clause 10
6. RETURN POLICY
6.1 Services are non-returnable.
6.2 Once service execution has commenced, no return shall be accepted.
6.3 Digital deliverables, if any, are not returnable and may only be revised where applicable.
7. REFUND ELIGIBILITY
Refunds may be considered in the following cases:
• Service has not been initiated
• Duplicate or excess payment made
• Company is unable to deliver the service
• Legal or regulatory impossibility identified before initiation
8. NON-REFUNDABLE CASES
Refunds shall not be applicable in the following situations:
• Service has been initiated
• Work has commenced or been completed
• Partial service has been delivered
• Document review has been performed
• Application has been prepared or submitted
• OTP has been used for processing
• Government fees have been paid
• Third-party charges have been incurred
• Application rejection due to:
• Incorrect or incomplete information
• Non-compliance with eligibility criteria
• Client delay or non-cooperation
• Failure to provide documents, data, or OTP
• Changes in law, policy, or eligibility
• Delays or actions by government authorities or third parties
9. CLIENT DELAY AND ABANDONMENT
9.1 If the Client fails to respond or provide required information for a continuous period of 30 days, the service may be treated as abandoned.
9.2 In such cases:
• The service may be closed
• No refund shall be provided
• Re-initiation may require additional fees
10. PARTIAL REFUNDS
10.1 Partial refunds may be considered in limited circumstances.
10.2 Such refunds shall be determined based on:
• Stage of service completion
• Work performed
• Costs incurred
11. GOVERNMENT AND THIRD-PARTY FEES
11.1 Government fees are non-refundable.
11.2 Third-party fees are non-refundable unless refunded by the respective provider.
12. REFUND REQUEST PROCESS
12.1 Refund requests must be submitted in writing through official communication channels.
12.2 The request must include:
• Transaction details
• Service details
• Reason for refund
13. REFUND TIMELINE
13.1 Approved refunds shall be processed within 7 to 15 working days.
13.2 Processing timelines may vary depending on banking or payment gateway systems.
14. MODE OF REFUND
14.1 Refunds shall be made through:
• Original payment method; or
• Alternative method where necessary
15. DISPUTES AND CHARGEBACKS
15.1 Clients are encouraged to contact the Company before initiating any chargeback.
15.2 The Company reserves the right to:
• Contest chargebacks
• Provide evidence of service initiation and delivery
15.3 Fraudulent or unjustified chargebacks may result in:
• Suspension of services
• Legal action
16. FORCE MAJEURE
The Company shall not be liable for delays or failures caused by events beyond its control, including but not limited to natural disasters, government actions, system failures, or external disruptions.
17. POLICY MODIFICATION
The Company reserves the right to modify this Policy at any time.
Updated versions shall be published on the website.
18. CONTACT DETAILS
DigiServe Business Services (DSBS)
Phone: +91-9373574235
Email: support@registrationonline.org